Summary:
Upon activation of your GPS device, there is a starting device balance in your account on FindWhere. After you have used up this initial balance, you need to purchase a monthly transaction bundle for each device and it’s transactions in FindWhere. Go to the webshop area on the homepage of comwww.FindWhere. and choose a transaction bundle. Pricing per transaction varies within each transaction bundle. To check the pricing per transaction check the pricing area on the FindWhere website.The transaction bundle is a monthly subscription, debited from your credit card each month and credited in your balance in FindWhere. Unused credits do not carry forward into the next month. If you run out of credit before the end of the month, you may choose to top up your account with an incidental top up in the web shop. Keep in mind that incidental top ups are only valid until your next monthly bundle is credited to your account. If incidental top ups happens frequently, consider purchasing a higher monthly transaction bundle through the “Change Bundle” option in the webshop. Upon receipt of your next automatic payment of the monthly transaction bundle after an incidental top up your device balance is reset to 0 and the monthly bundle is credited to your account.
If you have subscribed to a certain monthly bundle and you need to change or cancel your subscription please use the unique Future Pay ID received with the initial invoice from our Merchant (Worldpay) which is sent to you through email. You can only change or cancel your subscription by using the Future Pay ID. Change or cancellation can be done at any time. If however you cancel your monthly bundle subscription for FindWhere and your Simcard, we will de-activate your Simcard resulting in blocked datacommunication.
You can add as many GPS devices to your account as you like. Your credit (monthly bundle) applies to a specific GPS devices in your account.
You can always check the balance of a specific device by selecting “My Account” and “My Balance” within your FindWhere account. Select the device of choice to see it’s balance and all related transactions.
If you start running out of credit on a device balance FindWhere will automatically send a message to you per email notification. If you run completely out of credit on a device balance your GPS device(s) will stop reporting locations and status messages. Once you have topped up your account and have a positive balance, FindWhere automatically re-activates your account. This process may take up to 48 hours.
